Personal Data Protection (KVKK) Disclosure
Last updated: 12 July 2026
In accordance with Law No. 6698 on the Protection of Personal Data (“KVKK”), in our capacity as data controller, we would like to inform you about the scope within which your personal data is processed.
1. Data Controller
Under the KVKK, your personal data is processed by ChaiNovi Sanayi Ticaret Ltd. Şti. (“ChaiNovi” or “our Company”), acting as data controller, whose identity and contact details are set out below.
| Company name | ChaiNovi Sanayi Ticaret Ltd. Şti. |
|---|---|
| Tax Identification Number (VKN) | 2321294555 |
| Address | Sabuncular Mah., Sadrazam Mehmet Ali Paşa Cd., Örnek Sanayi Sitesi No:26/23, 53200 Çayeli/Rize |
| Telephone | 0545 242 45 32 |
| info@chainovi.com |
2. Personal Data We Process
Depending on the nature of your communication with our Company, the following categories of personal data may be processed:
- Identity data: first name, last name.
- Contact data: e-mail address, telephone number.
- Transaction/request data: the content of the messages you send us through e-mail or our contact channels, and the subject of your request.
- Transaction security data: log records generated during your visit to the site, your IP address and cookie data.
Note: No special categories of personal data (health, beliefs, etc.) are requested through this page; please do not share such data.
3. Purposes of Processing Personal Data
- Receiving and responding to your communication requests, questions and suggestions,
- Providing information about our products, production processes and your cooperation requests,
- Managing request and complaint processes,
- Fulfilling our legal obligations and responding to requests from official authorities,
- Ensuring the security and proper operation of our website.
4. Legal Grounds for Processing Personal Data
Your personal data is processed on the basis of the following legal grounds set out in Article 5 of the KVKK:
- The existence of your explicit consent,
- The processing being mandatory for the establishment, exercise or protection of a right,
- The processing being mandatory for the data controller to fulfil its legal obligation,
- The processing being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.
5. Method of Collecting Personal Data
Your personal data is collected in electronic form through our website, e-mail, telephone and cookies.
6. Transfer of Personal Data
Your personal data may be transferred, limited to the fulfilment of the purposes set out above and provided that the conditions in Articles 8 and 9 of the KVKK are complied with, to the suppliers from whom we receive hosting and e-mail infrastructure services and to legally authorised public institutions and organisations. Your data is not shared with third parties other than those stated in this privacy notice and is not sold for marketing purposes.
Transfer abroad: The hosting infrastructure of our website is provided through a service provider whose servers are located in the European Union (Germany). In this context, technical data relating to your visit to the site (e.g. log and IP records) may be processed/stored on servers located abroad, in accordance with the conditions set out in Article 9 of the KVKK.
7. Retention of Personal Data
Your personal data is retained for as long as required by the purpose of processing and for the statutory retention periods stipulated in the relevant legislation; upon expiry of these periods, it is deleted, destroyed or anonymised.
8. Your Rights as a Data Subject
Pursuant to Article 11 of the KVKK, by applying to the data controller, you have the following rights:
- To learn whether your personal data is being processed,
- To request information if it has been processed,
- To learn the purpose of processing and whether the data is used in accordance with that purpose,
- To know the third parties, whether domestic or abroad, to whom the data has been transferred,
- To request correction if it has been processed incompletely or inaccurately,
- To request its deletion or destruction within the conditions set out in the KVKK,
- To request that correction, deletion and destruction operations be notified to the third parties to whom the data has been transferred,
- To object to a result that arises to your detriment through the analysis of the processed data exclusively by automated systems,
- To request compensation for damages in the event that you suffer harm due to unlawful processing.
9. Method of Application
You may submit your requests concerning the rights set out above to our Company by the following means, in accordance with the “Communiqué on the Procedures and Principles of Application to the Data Controller”:
- In writing, by a wet-signed petition: to the address Sabuncular Mah., Sadrazam Mehmet Ali Paşa Cd., Örnek Sanayi Sitesi No:26/23, 53200 Çayeli/Rize,
- By e-mail: to info@chainovi.com from the e-mail address registered in our Company’s system.
Your application must include your full name, signature (in the case of a written application), the subject of your request and your contact details. Your request will be concluded free of charge as soon as possible and within 30 days at the latest, depending on its nature; should the process entail an additional cost, the fee set out in the tariff determined by the Personal Data Protection Board may be charged.
10. Effectiveness and Updates
This privacy notice may be updated in line with changes in legislation and company practices. The current version is published on this page. For information about our Company’s official communication channels and for fraud warnings, you may review our Security / Fraud Warning page.